How do I book?
The easiest way to book is online via the website, but if you are experiencing difficulty please call us, we are happy to help; our phones are answered 9am to 6pm Mon to Fri and 9am to 1pm at weekends.
How do I pay?
A deposit of 30% is required at the time of booking with the balance payable 6 weeks before arrival. We will invoice you for this via email as it becomes due. Payments can be made online via paypal, either using a paypal account or a credit/debit card using the link on your invoice. We can’t take payment over the telephone. Bookings made within 6 weeks of arrival must be paid in full at the time of booking.
What other charges are there?
None. Gas and Electric are included. Bedding is included.
You can bring your own bath towels, or add these on at the time of booking.
What are the arrival and departure times?
Arrival time is 4pm, early arrival 2.30pm ( £50 surcharge)
Departure time is 10am, late departure 11.30am ( £50 surcharge)
Can I stay for just one night?
We have a 2 night minimum stay at Lbtie.
I thought you had smaller lodges?
Lbtie is located at Yellowscott Country Park which has 1-3 bedroom lodges. www.yellowscottcountry.co.uk
Is the lodge well equipped?
There is an oven / hob, microwave and dishwasher, iron and ironing board and all kitchen utensils you will need. All have a dining table and chairs.
Features include a Projection TV with 92 inch screen, top of the range Hi-Fi, L.E.D. coloured mood lighting to most rooms, TV's (with dvd player) fitted to the ceilings above the beds in 3 Super king bedrooms, pool table and fantastic hot tub.
There will be some washing up liquid, a few dishwasher tablets, dish cloth, tea towel, bin bag, complimentary toiletries and a toilet roll in your lodge to get you started, but the lodges are self catering so do bring your own consumables!
What else should I bring with me?
You may consider a hairdryer, bathrobe and flip flops for getting to and from the hot tub.
Does the lodge have a hot tub?
Is the hot tub covered?
No; they are open to the sky...lie back with a glass of wine and see the stars!
Can we use the hot tub in the rain / snow?
Yes- the water in the tub is hot regardless of the weather.
Can I bring my dog / cat?
Unfortunately Lbtie lodge does not allow pets, however some of our lodges at Yellowscott do.
If you are unfortunate enough to have to cancel your booking and there is:
More than 14 days till arrival date, we will issue a refund minus the value of the deposit (30%). Alternatively monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Between 14 days and 48hrs until arrival date, no refund will be made however monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Less than 48 hours until arrival date, no refund will be made and dates are non transferable, however the customer may transfer the booking to another party.
We advise you to consider taking out insurance to cover the cost of cancellation.